Web Chat Manager - Remote Work

Job Description:

We are looking for a skilled Web Chat Manager to join our team at Dillard’s in a remote work position based in Wellington, NZ. As a Web Chat Manager, you will be responsible for overseeing and managing our online chat platform, ensuring seamless communication between our customers and the company. This is a part-time position at a mid-to-senior level, requiring 6 years of relevant experience.

Responsibilities: - Manage and oversee the day-to-day operations of the web chat platform, ensuring timely responses and resolution of customer inquiries. - Train, mentor, and coach web chat agents to provide exceptional customer service. - Develop and implement strategies to enhance the efficiency and effectiveness of the web chat platform. - Analyze data and metrics to track performance and identify areas for improvement. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Stay up-to-date on industry trends and best practices in web chat management.

Requirements: - 6 years of experience in a customer service or web chat management role. - Confident and energetic personality, with excellent communication skills. - Strong strategic planning and problem-solving abilities. - Ability to work remotely and independently. - Experience with online chat software and customer relationship management systems. - Familiarity with e-commerce platforms is a plus.

Benefits: - Employee discounts on Dillard's products. - Visa sponsorship for qualified candidates. - Parental leave for eligible employees.

Working Environment: At Dillard’s, we prioritize understanding and empathy in all interactions. We strive to create a supportive and inclusive work environment where every team member feels valued and respected.

Equal Opportunity Statement: Dillard’s is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.