Web Chat Officer - Remote Work

Job Description:

We are seeking a motivated and talented individual to join our team as a Web Chat Officer for remote work at Mattel in Auckland, New Zealand. As an Associate level professional with at least 2 years of experience in customer service or a related field, you will be responsible for managing web chat inquiries from customers and providing timely and accurate assistance to ensure a positive customer experience.

Responsibilities: 1. Respond to web chat inquiries promptly and professionally 2. Provide accurate information and assistance to customers regarding products, orders, and services 3. Resolve customer issues and complaints in a timely and efficient manner 4. Utilize problem-solving and analysis skills to address customer needs effectively 5. Collaborate with other team members to ensure a seamless customer experience 6. Maintain a high level of customer satisfaction through excellent communication and service 7. Adhere to company policies and procedures regarding customer interactions 8. Keep accurate records of customer interactions and transactions 9. Stay current on product knowledge and updates to provide accurate information to customers 10. Identify opportunities for improvement in customer service processes and suggest solutions

Requirements: 1. 2+ years of experience in customer service or a related field 2. Resilient and independent personality traits 3. Strong analytical and problem-solving skills 4. Excellent communication and interpersonal skills 5. Ability to work effectively in a remote environment 6. Proficiency in web chat software and customer service platforms 7. High attention to detail and accuracy in communication 8. Ability to multitask and prioritize tasks effectively 9. Flexibility to work part-time hours as needed 10. Must have a reliable internet connection and a quiet workspace for remote work

Benefits: 1. Remote work flexibility 2. Free food provided during scheduled shifts 3. Medical coverage for employees

Working Environment: At Mattel, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous improvement. As a Web Chat Officer, you will have the opportunity to contribute to our mission of creating memorable experiences for our customers while working in a dynamic and supportive environment.

Equal Opportunity Statement: Mattel is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.