BaySwim Customer Experience Representative - INTERNAL ONLY

BaySwim Customer Experience Representative

The BaySwim Customer Experience Representative is the friendly face and welcoming voice of our Learn to Swim programme. As the first point of contact for our BaySwim families, this role plays a vital part in shaping positive, confident experiences from the very first interaction.

You’ll manage customer enquiries, enrolments, and concerns with care, professionalism, and a strong solutions‑focused mindset. Just as importantly, you’ll help grow BaySwim by building genuine relationships with families, encouraging enrolments, and supporting ongoing programme engagement.

This is a part‑time role of approximately 15 hours per week. Applicants must be open to working at least one weekend shift. Days and times will be discussed with the successful applicant, and we’re keen to be flexible — we’ll work around your existing schedule where possible, particularly if you already hold another role. Our goal is to find hours that fit well alongside your current commitments.

Key responsibilities include:

• Acting as the dedicated Learn to Swim representative for BaySwim families, managing enquiries, enrolments, and day‑to‑day customer support to ensure every child’s swim journey is positive and successful.


• Supporting Supervisors poolside to help deliver the best possible customer experience.


• Using creativity and initiative to “make a plan” for our customers, finding practical solutions that work for families and the programme.


• Confidently engaging with customers — happy to pick up the phone, resolve queries on the spot, and follow things through.


• Working at pace with strong organisation and efficiency, while maintaining a high standard of service.

This role suits someone who is friendly, passionate about customer experience, and motivated to make a real difference for our BaySwim community.