Customer Service Facilitator (Contact Centre) - Fixed Term

• Join a national organisation making a tangible difference for New Zealanders


• Bring your fantastic customer service skills and empathy to a role that makes a positive impact to people’s lives


• Be a team player in a friendly, supportive team.
  
  
  

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider. 

Mō tēnei tūranga mahi | About this role

As a Customer Service Facilitator in the Contact Centre, you will engage with customers through phone, email, and our CRM system channels.  Your role will vary from organising collections of equipment for our customers to helping assessors and occupational therapists with their needs.

This is a part-time (20 hours per week, Monday to Friday), fixed-term role until May 2026, commencing as soon as possible and based at Enable New Zealand's head office in Palmerston North.

Ngā mahi haepapa | Role responsibilities

• Proactively engage with the customer and all key stakeholders and respond promptly to enquiries according to guidelines for customer service best practice


• Process orders and service requests effectively and efficiently within agreed timeframes and with a high level of accuracy


• Where required, resolve customer concerns in the most appropriate manner


• Identify opportunities for improvement and regularly provide feedback on the efficiency of the customer service process


• Demonstrate a commitment to customer-focused, quality service delivery

At Enable New Zealand, you'll be part of a purpose-driven organisation that values collaboration, innovation, and making a difference. Enable New Zealand is an equal-opportunity employer and encourages applications from people of all backgrounds, including those living with disability. 

To learn more about the role, you can view the job description on BambooHR . To learn more about who we are and what we do, visit the Enable New Zealand website.

Applications close Sunday, 6 July 2025, but could close earlier as we will be shortlisting throughout the recruitment process, so ensure you apply early!

Please note: Enable New Zealand does not offer Visa Sponsorship, and you must be a NZ Resident or hold a valid NZ work visa to apply.