Customer Service Representative - Part Time

Join a team where your work truly makes a difference — for clients, animals, and the wider rural community. At VetSouth, we’re more than a vet clinic — we’re a trusted partner for clients across Southland and Otago. We’re looking for a full-time customer service and team focused person to join our Invercargill clinic as a Customer Service Representative.

About the Role:

As our Customer Service Representative, you’ll be at the front-line reception area, representing our business and supporting our clients with professional, friendly and efficient service. This is a perfect role for someone that likes variety in their day and being busy.

Hours: Wednesday 4pm-8pm, Thursday 8.30an - 5.30pm. Saturday 9am - 1pm

Key Responsibilities:

• Delivering friendly, efficient service to clients visiting our clinic and by phone or email


• Booking in animal consultations with efficiency and accuracy


• Support the team in managing urgent and/or critical care walk ins


• Handling customer retail enquiries

Key Skills Required:

• A high degree of professionalism, empathy and resilience


• A high degree of accuracy in data input


• Top rate communication skills, both verbal and written


• Ability to multitask and prioritise

What You’ll Bring:

• Previous experience in customer service and/or administration (agriculture or vet sector experience is a bonus).


• Confident communicator who builds rapport easily and can manage multiple tasks.


• A strong team player who enjoys supporting others to do their best work.


• Excellent attention to detail and time management skills.


• Strong Microsoft 365 suite skills or willingness to learn.

Why VetSouth?

• A close-knit, values-driven team that’s here for good — for clients, communities, and animals.


• Great staff benefits including generous discounts and wellbeing support.


• Career development and training opportunities.


• A fun, flexible, and supportive work environment where your contributions matter.

Ready to join the team that keeps farms running and animals healthy? Applications close 3 July 2025, so get your application in quick!