Donor Relations Officer (Work From Home) - Opportunity To Make A Difference - Part-Time

About us

We are an established and trusted charity that advocates for the Deaf and hard of hearing community. The Foundation helps people to transform their lives through access to timely diagnosis, support, hearing healthcare, and rehabilitation. We also help our community by creating programmes and campaigns that help to foster accessibility and Deaf awareness in schools, workplaces and in public spaces throughout New Zealand.

About the role

We are seeking a new team member to join our fantastic telemarketing team. This is a unique opportunity to engage with our friendly donor community and make a real difference in the lives of the Deaf and hard of hearing. If you're someone who loves people and is passionate about our cause, we want to hear from you. 

Your ability to build rapport over the phone and get our donors excited about making a difference for the Deaf and hard of hearing community will be the key to your success. 

This role offers flexibility, with 20 hours per week, working Monday to Friday from 4.00pm – 8.00pm, and no weekend work required. We provide full training at our Parnell Offices, and you'll be part of a supportive team that values your contribution. 

While you will work mostly from the comfort of your own home, there will be times when you are required to work from our Parnell Office, which your manager will arrange. You must have a dedicated home office space away from distractions and have the drive to succeed. 

You will need to possess the following experience and attributes:

• Previous experience in a call centre (requirement)
• Experience working for “not for profit” organisation or similar sector
• Has a high level of accuracy and an excellent eye for detail
• Is proficient in Microsoft Excel & other MS applications  
• Computer savvy
• Thrive on learning new systems and processes
• Brilliant and unbeatable people skills
• A positive, can-do attitude
• Sound judgement and calm level-headedness
• Strong administration skills
• Team player
• Impeccable time management

About you:

• Clear telephone manner
• Highly organised & professional 
• High attention to detail
• Can work unsupervised, as well as part of a team 
• Computer literacy 
• Strong communication skills