Expression of Interest - Customer Service Agent - Wellington

We are seeking fun, energetic and passionate people to join our Air New Zealand whanau at our Wellington Airport in the New Year! We are excited to open our Expression of interest for our permanent, part time Customer Service Agents to start from November 2025!

Our Customer Service Agents are the first point of contact with our customers. As such, you'll need to be prepared to delight people by demonstrating the Kiwi charm and capability that we're admired for around the world.  Bringing empathy, fun, passion and leadership to your role every day you come to work. You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding. 

Every customer has a different story, a different personality and a different culture so you'll always be learning something new.  You'll be part of a wonderful team of dedicated and professional people who take pride in representing Air New Zealand. It's a 24/7, busy and pressurised environment, one which demands a love of travel, people and a high level of resilience. 

You'll need:

• Eligibility to work and live permanently in New Zealand (NZ/Australian Citizen or NZ Permanent Resident) at time of application.
• NZ Restricted or Full Licence at time of application, with own reliable transport to get to and from work each day 
• To be physically fit, able to walk up to 8km each day
• At least 2 years' experience in a customer facing role 
• To be technically savvy with the ability to pick up and troubleshoot digital systems, along with accurate typing skills
• Resilience, self-motivation and good prioritisation skills
• A fun and engaging attitude, plus a big smile!
• Fully available for rotating rostered shift work (as detailed below)

Rostered Shifts: 

The Airport is a 24/7 operation and we are looking for people who have the commitment and flexibility to work in this type of environment!

• The roster operates across Monday to Sunday including public holidays and we need your commitment to work the shifts as they are rostered
• The rosters are based on a 6 days on, 3 days off and will occur between the hours of 4.00am and 2:00am and range in length from 3 to 12 hours
• Our rosters are set fortnightly and part time Customer Service Assistants work a minimum of 50 to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed

Why join our team?

• Highly competitive pay rate of $32.66 per hour, carpark and 5 weeks' annual leave
• Our staff travel opens up a world of discounted travel, accommodation and attractions to enjoy with family and friends 
• Our Airports team are supportive, diverse and professional. You will get the opportunity to gain skills and experience in a complex but highly rewarding environment. Development and promotion is encouraged - you will be working and learning from the best in the business

If you want a new challenge and to change up your life in 2025, join our whānau today by submitting an online application through our Careers website by clicking on the "apply" button. Please note that we will not be accepting email applications.

Applications close Monday 15th September 2025.

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."