Guest Service Agent

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We
support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey
with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to
attract, recruit and promote diverse talent

Job Description

• Providing efficient service for guest registration and departure
• Settling guest accounts and ensuring cashiering is accurate
• Adhering to all credit procedures as they pertain to the registration and check-out process
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Fulfilling guest requests

Qualifications

• Ability to anticipate and satisfy customer needs and expectations
• Excellent communication skills, speaks clearly, concisely and with poise
• Excellent attention to detail
• Shifts vary from 7am to 3.30pm or 3.00pm to 11.30pm you must be available to work both mornings and nights over the 7 day a week roster.
• You must be a Permanent NZ resident or NZ Citizen 

Additional Information

Why join Accor?
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - work life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation
Worldwide
• Uniforms provided, washed and laundered daily
• Access to our Employee Assistance Program
• Refer a friend incentive.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable
adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome
to let us know.