Guest Service Agent Rydges Latimer - Continuous Learning Opportunities - Part-Time

About the Business

Rydges is part of EVT, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We're for making the day better. We include. We nurture talent and promote internally.

Rydges Latimer Christchurch is 4+ star down-to-earth hotel where natural beauty and unmatched luxury set the scene for your renewal in the Garden City.

Benefits and Perks

- Daily staff meals

- Competitive rates of pay

- Renowned for our refreshingly local, down-to-earth experiences.

- Incredible team member discounts from your first day on-the-job.

- 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more.

- Rapid career growth opportunities through our EVT network.

- Local community involvement, volunteering and charitable giving.

- Australia and NZ's largest and most diverse experiences company.

About the Role

We are looking for an enthusiastic Guest Service Agent to join our busy Front Office Team. Reporting to the Front Office Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role covering all areas of Front Office Operations.

Key duties;

• Take direction from Duty Manager as well as maintaining a proactive approach. 
• Welcoming guests and maintain an up-to-date and accurate Hotel greeting board.
• Converse with and acknowledge guests in a professional manner as they move through public areas.
• Provide luggage service to all guests, ensuring that all luggage and heavy lifting is done so in accordance with WHS safe lifting procedures.
• Assist guests with parking service if required. Communicate effectively the process to the guest, ensure parking policies and procedures are strictly followed. 
• Monitor the hotel’s car park and take the necessary steps to correct any security or cleanliness deficiency.
• Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor or Duty Manager.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.