IT Support Technician - Part-time

At TANK, we’re proudly Kiwi-owned and have been serving our community for nearly three decades with fast, fresh, healthy and delicious food – made with care, passion and local ingredients. We aim to inspire balanced, feel-good living and create genuine connections, one smoothie, juice, salad or wrap at a time.

With a strong presence across New Zealand, our 90 locations are hubs for health enthusiasts and flavour lovers alike. We’re the go-to destination for fast food and drinks that make you feel good inside.

We’re always evolving, from our food and stores to the way we support our team and customers. There are exciting projects on the horizon across sustainability, external branding and strengthening our internal culture.

Are you passionate about promoting a healthy lifestyle? Do you thrive in a fast-paced, dynamic and customer-focused environment? If so, blend your love for health and wellbeing with a rewarding career at TANK.

Job Summary:
As an Entry-Level IT Support Technician working approx. 20 hours per week, you will be the first point of contact for IT-related issues, providing technical support to store teams and support office staff. Your role will involve troubleshooting hardware and software issues, and ensuring seamless operation of digital systems, including POS, kiosks, and tablets.

Key Responsibilities:
● Provide level 1 IT support for employees across all store locations and support office, investigating, diagnosing, and resolving technology issues via phone, email, and in person.
● Troubleshoot and resolve hardware, software, and network issues efficiently.
● Assist with the installation, configuration, and maintenance of one of our digital systems in store.
● Support staff with email, user-based applications, and general IT inquiries.
● Monitor and maintain IT systems to minimise downtime and ensure operational efficiency.
● Collaborate with and escalate issues to third-party support teams as needed.
● Document IT processes, common issues, and solutions for future reference.

About You!
● A diploma or degree in IT, Computer Science or working towards it.
● Preferably currently studying at University or a recent graduate with up to one year. experience in a similar role or relevant practical experience is beneficial.
● Must be comfortable to travel to store when required, you will be compensated through IRD mileage claim rates. (Must have a drivers license).
● Strong problem-solving skills with a well-organised approach.
● Excellent communication skills and the ability to work independently.
● Willingness to learn and adapt in a fast-paced environment.

What We Offer
● A fun and supportive work environment.
● Hands-on experience in IT support within a growing company.

If you're passionate about technology and eager to grow your IT career, we’d love to hear
from you!  Apply today and become part of the Tank Juice family.