Part-Time Reservationist / Receptionist - Urgent Hire

PART TIME FRONT OFFICE RECEPTIONIST AND RESERVATIONIST

At Quest Wellington, we’re looking for a new Front Office Receptionist and Reservationist to join its team on a part time basis (20 hours per week). 

Our Atmosphere 

Join Quest Apartment Hotels which is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties, offering the potential to travel and work across Australia, New Zealand, United Kingdom and Fiji.  Quest Apartment Hotels are carefully designed to meet the needs of Quest’s core market: the modern business traveler. It is part of Ascott Limited, a trusted hospitality company, whose presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. 

Quest Wellington is a 48 apartment property located in the iconic MLC clocktower building, a1939 heritage building in the heart of downtown Wellington, New Zealand. We are adjacent to the waterfront and within walking distance to the capital's most sought after restaurants, bars and shopping precinct. We have the TSB Arena, Sky Stadium, Te Papa museum and parliament on our doorstep - a fantastic location and atmosphere to work in!

Your Opportunity

Your opportunity involves the continual energetic managing all aspects of the following: 

• Managing online bookings through Booking.com, Expedia, GDS, Quest Apartment Hotels website and other online platforms using SiteMinder.
• Promoting the business to achieve accommodation sales.
• Attending to all aspects of front office reception, including phones, delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries. 
• Processing reservations and ensuring full and accurate data capture.
• Assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out).
• Ensuring the smooth running of the reception desk.

Previous hotel customer service experience and knowledge of hotel online booking systems such as RMS is advantageous but not essential. 

The Ideal Candidate

Will have a strong willingness to learn, is comfortable working with technology such as online booking systems and will demonstrate a passion for customer service. The successful candidate will ensure a positive experience for all guests, have confidence in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

The successful applicant must be available to work shifts between Monday and Friday ordinarily in 4 hour intervals, 5 days per week. Some weekend / public holiday work will also be required, and opportunities to take on extra hours in the event staff are sick or on leave. The applicant must have entitlement to work in New Zealand.

Terrific working conditions are on offer, including provision of a corporate uniform, and staff, family and friends' rates for leisure accommodation with Quest. 

If you have any questions about the role please contact Rachel at [email protected]