Programme Support - Smoking Cessation

Te whiwhinga mahi: The opportunity 

We have an exciting new opportunity for a part-time Programme Support – Smoking Cessation superstar to provide administrative support to the Smoking Cessation team. Based in Hamilton and reporting to the Smoking Cessation and Screening Lead, this key role will work
alongside our team of health professionals as well as our GP colleagues, Iwi partners and other community providers.   

In this role you will be responsible for managing referrals to the Smoking Cessation team, booking appointments, providing administrative support and excellent customer service. Be involved in promoting the service at events, workplaces and within the community.

This is a part time fixed-term role until June 2027.

He kōrero mōu: About you 

• A minimum of Level 2 NCEA and/or customer service training.


• Customer service experience, preferably within primary health care.


• Current full drivers license.


• Ability to multi-task and have good organisation skills.


• Excellent attention to detail, accuracy, communication and interpersonal skills.


• Ability to adapt and understand the importance of maintaining confidentiality.


• Proficient with Office 365 products and competency using video conferencing (e.g. Microsoft Sound analytical and problem-solving skills, Teams, Zoom).

Ngā āhuatanga kei a mātou: What we offer 

Shared values of:

• Whakawhanaungatanga (connection) - through relationships we develop understanding.


• Akoranga (learning), - We invest heavily in the continued learning and growth of our tangata (people).


• Mahi tahi (collaboration and partnership) – we passionately pursue our purpose of making it easier for people to stay healthy and achieve equitable health outcomes for all. We work in collaboration and partnership with general practice, hapū, iwi, other health organisations, and some of our services include smoking cessation, screening, mobile immunisation, before school check, extended care and school-based health services.


• Kawa whakaruruhau (cultural responsiveness) - we strive to uphold Te Tiriti o Waitangi and recognise the richness of our diverse workforce.


• Kaitiakitanga (Stewardship) - We’re not a typical Primary Health Organisation! We exist to make it easier for people to stay healthy, and you can see this in the work we do to simplify access to primary healthcare and address equity barriers.


• Hauora (health and wellbeing) - through flexible working, the offer of medical insurance, EAP services, and free flu vaccinations.

Mō tō mātou rōpū: About the team 

Pinnacle has made an explicit commitment to Māori and our communities to improve equity of health and wellbeing, in accordance with Te Tiriti o Waitangi. We have also made an equity commitment to our Pasifika population.

All our people, in all our roles have the power and support to make a difference. Join our kaimahi and bring your purpose to life, through work that ensures our communities get the care they need. Further your career by being part of our uniting mission – help us create healthier, more connected communities through better health outcomes for all.  

Visit www.pinnacle.co.nz to find out more about the Pinnacle group. 

Me pēhea te tuku tono: How to apply 

Please reach out to Jacob Taiapa [email protected] to arrange a kōrero before you apply if that is what you need from this process.

Note: We will be screening applications as we receive them to ensure we move swiftly to interview shortly after the advert closes (depending on application numbers this date may change).  

You may be asked to complete a pre-interview screen via phone. Please let us know in your application if we need to make any specific accommodations during our process. 

Applications close 5pm, Wednesday, 13 August 2025.