Receptionist/Concierge

About Sofitel Wellington: Sofitel Wellington is a renowned luxury, boutique hotel dedicated to providing exceptional luxury experiences. With our focus on personalized service and attention to detail, we create memorable stays for all our guests.

We are looking for an ambassador for Sofitel Wellington as a Receptionist/Concierge. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Our ideal candidate will have a passion for engaging for assisting guests and colleagues. You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Wellington.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

This role is Part-time and weekend and you must be available on the weekends and public holidays. 

• Service focused personality is essential; customer service experience is an asset.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team
• Restricted or Full NZ Driver’s license and able to drive both manual and auto
• Ability to work on a rotating roster including weekends and public holidays
• Previous similar experience is an advantage
• Knowledge of Wellington sights and events
• Able to take Initiative and adapt to changing conditions
• You will need to hold working rights for New Zealand
• Immaculate grooming and personal presentation
• Previous experience in five star luxury environment preferred, but not essential

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.