Remote Chat Support Assistant

Job Description:

Genesis Energy is seeking a motivated and adaptable Remote Chat Support Assistant to join our team in Dunedin, Otago, NZ. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide chat support to customers, addressing their inquiries and concerns in a timely and professional manner. 2. Analyze customer needs and provide appropriate solutions, escalating issues when necessary. 3. Make informed decisions to resolve customer issues efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to better assist customers. 7. Participate in training and development opportunities to enhance skills and knowledge. 8. Meet and exceed performance targets set by the company.

Requirements: 1. Demonstrated experience in customer service or support role. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks effectively. 4. Proficient in computer applications and chat support software. 5. Analytical mindset and strong decision-making abilities. 6. Motivated and adaptable personality traits. 7. Previous experience working remotely is a plus.

Benefits: 1. Parental leave for eligible employees. 2. Vision insurance coverage. 3. Free accommodation for business-related travel. 4. Opportunities for career growth and development.

Working Environment: At Genesis Energy, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Our team is supportive, collaborative, and focused on delivering exceptional service to our customers.

Equal Opportunity Statement: Genesis Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to Apply: July 3, 2024

Join our team at Genesis Energy and be a part of a dynamic and exciting work environment where your skills and talents are valued and appreciated. Apply now to become our Remote Chat Support Assistant and help us deliver top-notch customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.