Reservations Agent

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

A part time opportunity offering 2-3 days per week.

Be the first point of contact for our guests. With your passion for high end hospitality and superb eye for detail, you will demonstrate a luxury attitude in all your interactions. You will take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction. 

Through your excellent verbal and written communication skills, you will ensure our guests experiences begin in a refined and personal way.

You will accurately and efficiently receive and process guest reservations, ensuring a timely response to all enquiries while maintaining a skillful and knowledgeable selling approach of the Hotel services. 

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Previous Reservations or Front Office experience in a Five star luxury environment;
• Knowledge of Opera or other booking system;
• Passion for high end hospitality with an absolute eye for detail;
• Excellent listening and communication skills with a demonstrated ability to build warm relationships;
• Flexibility to meet hotel rostering needs with weekend and public holiday work.

Please note that you will need to hold New Zealand working rights to be considered for this position.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay with benefits 
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• 24/7 free access to onsite gym
• Free ski hire during our winter months
• Anniversary stays with Food & Beverage credit to enjoy
• Wellbeing support, financial advisory discounts and Employee support programmes 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.