SERVICE CO-ORDINATOR - Hiring Fast - Part-Time

SERVICE CO-ORDINATOR

We are looking for a switched-on co-ordinator, to liaise with customers and to co-ordinate our team of service technicians and their tasks across the Bay of Plenty and Coromandel. We are looking for a friendly, motivated, multi tasker who can juggle multiple balls at once.

Innovative Digital Solutions Ltd (IDS) is a market leader in document and digital management solutions in the wider Bay of Plenty with Ricoh Multifunctional devices and software solutions. We are a customer focused and locally owned organisation based in Tauranga, with ambitious goals to be regarded as the leading solutions supplier in the market. To be the best, we need the best.

Key responsibilities

• Respond to all customer calls and request via phone and email in a timely manner.
• You will be the glue for the technical team and help with communication between the staff and customers with service jobs.
• Log incoming service jobs for the technical team
• Assign scheduled jobs to technicians
• General admin duties
• Prepare quotes for customers
• Work closely with technicians, sales support, sales and managers.
• Efficiently co-ordinate, plan and manage the logistics of sending service technicians to attend tasks across our territory 
• Achieve all daily deadlines
• Manage the toner stock room as well as toner orders, including picking and packing toner orders ready for distribution
• Administer the monthly meter reading collection process and effectively import into our system, for invoicing

About You

• Methodical, pragmatic, able to multitask and respond quickly to changing goalposts.
• Excellent English written and spoken
• Top communication skills
• Great customer relations
• Logistics or similar experience would be an advantage 
• Excellent computer skills
• Strong time management
• Make quick decisions
• Positive can-do attitude
• Maintain effective performance when under pressure

If you have the skills, the attitude and can handle pressure, we want to hear from you – apply now!