Temporary Student Support Staff - Fixed Term full time/Part time

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6,000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers. Our eight academic faculties and 11 service divisions create a diverse, dynamic, and complex organisational culture that demands excellence.

Temp Services is the University’s in-house solution for temporary staffing needs across all faculties and service divisions.

Te Whiwhinga mahi | The Opportunity

We are seeking expressions of interest from candidates to join our Temp Pool for temporary Student Support roles across the University.

Assignments may range from 4 weeks to several months, full-time and part-time hours depending on the nature of the request.

Key Responsibilities may include:

• Responding to queries from students and staff, both internally and externally
• Providing accurate course information and advice, including programme requirements and enrolment options
• Supporting postgraduate and international students
• Assisting with scholarships and grants processes
• Providing wellbeing, pastoral care, and learning support
• Helping identify students at risk and high-achieving students
• Assisting with student enrolments and visa enquiries
• Creating, implementing, and reviewing student support plans
• Handling complaints and referrals confidentially and appropriately
• Supporting student recruitment activities (e.g., expos and events)
• Providing administrative support to Student Support teams

Salary Range: $55,300 – $88,900 per annum (pro-rated for part-time), depending on the role.

He kōrero mōu | About You

Our ideal candidate understands what students need and can confidently connect them with the right resources. We are looking for someone who is:

• Adaptable, confident, friendly, and engaging
• Experienced in delivering academic and pastoral support
• Skilled in environments requiring high levels of customer service
• Knowledgeable about equity issues in New Zealand
• Experienced with systems such as Moodle, SSO, student enquiry systems, CRM; timetabling experience is a plus
• Strong in problem-solving and stakeholder engagement
• Excellent in written and verbal communication
• Able to provide accurate course advice and interpret academic regulations
• Committed to confidentiality and ethical standards
• Comfortable with in-person and virtual meetings

While a degree is not essential, it can help with understanding the university environment.

Please note: To register as a Temp on Campus, you will need to complete:

• An interview
• Online testing (Word, Excel, Outlook)
• Successful reference checks (ideally your last 2–3 reporting managers)

Ngā āhuatanga kei a mātou | What we offer 

The University of Auckland is committed to providing an excellent working environment through: 

• A competitive salary with five weeks’ annual leave, prorated.
• Flexible working hours as well as hybrid of being able to work onsite and offsite depending on the role.  

For more information please visit Staff Benefits.

• As part of your application please attach a copy of your updated CV with a list of systems/Programmes you may have used in your past roles.

To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

#LI-DNI

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz