Weekend Customer Experience Representative

Bay Venues - haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the iconic Mount Hot Pools, Baywave, or Mercury Baypark to name a few. As the kaitiaki of 24 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen!

About the Role:

We’re looking for a Customer Experience Representative (CX Rep) to join our friendly, vibrant teams at Baywave and Greerton Aquatic and Leisure Centres. This weekend based role is perfect for someone who thrives in a fast paced, people focused environment and enjoys being part of a team that makes a difference in the community.

As a CX Rep, you’ll be the welcoming face of our venues connecting with our customers and helping create memorable experiences. You’ll be part of a supportive team that values collaboration, wellbeing, and professional growth.

About You:

We are looking for someone who is friendly, approachable and passionate about delivering outstanding customer service. You’ll bring reliability and enthusiasm to weekend shifts, communicate clearly, and respond to enquiries with empathy and professionalism. You’ll be comfortable doing basic administrative tasks, handling cash, and working as part of a supportive, community focused team.

We have put together a bunch of perks to support our culture of connection and fun.  Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

• a gym membership to our Clubfit Gyms,


• access to our five aquatic facilities including Baywave and Mount Hot Pools,


• subsidised speedway passes and generous discounts on our programmes, services and merchandise,


• heavily subsidised coffee at our on-site cafes,


• access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture.  No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on – take the punt; you won’t regret it! 

Applications close 30 January 2026