Director of Operations (Insurance Provider)

REPORTS TO: CEO
Direct Reports: 3
Indirect Reports: 16

Role Objective:

• Develop and formulate the operations objectives, policies, systems and procedures pertaining to the company’s activities.
• Utilize/supervise the branches, the sales team, and marketing resources in the best way possible to generate the required profitable book of business in line with the company’s policies and objective.
• Develop relations with corporations to develop the portfolio of the company.

• Lead, participate and supervise expansion activities and business development and ensure continuity of business.
• Design and implement business strategies, plans and procedures
• Working together with key participants to compile budget
• Lead employees to encourage maximum performance and dedication
• Overseeing marketing initiatives and implementing better business practices
• Ensure proper implementation of established policies and procedures in the departments
• Suggest improvements in the policies and procedures of the departments
• Review the monthly production and prepare the needed responses
• Ensure that the Operations Department records are well-maintained and updated
• Follow up the sales, receivables and recoveries functions fo the branches, sales team, corporations to the CEO
• Review new competitive products in the market in coordination with the Business Development Manager, and, prepare the needed technical presentation to be forwarded to the CEO.
• Carries out targeted visits to the branches to follow up on operations when needed or when requested by the CEO
• Interviews new applicants with HODs
• Determines with HR the training needs of the staff and takes responsibility to see that the training is carried out
• Work with HR in organizing and managing in-house seminars and training courses
• Evaluate staff performance
• Produce periodical reports analysing the Departments' overall operations and discuss the reports with the CEO
• Performs other related duties as assigned or requested by the CEO
• Participate in the executive and Administrative Committee
• Approve the training needs of employees
• Approve the attendance of seminars for Branch Manager per approved budget
• Participate in the business planning and annual budget plan of the company
• Ensure adherence of company's budgets and annual plans
• Follow up business operations and report to the CEO
• Help in solving problems that may arise in the branches
• Present and discuss with the CEO the branches' operations
• Present to the CEO reports on the markets containing comments or new ideas and service lines
• Evaluate the performance of managers in coordination with the CEO
• Participate in planning and implementation of all marketing activities
• Undertake any other assignments as per CEO's request.

Qualifications

• BsC / Business Administration or relevant fields
• Preferably with Master's Degree
• Advance Diploma in Insurance
• Minimum 15 years experience, 10 years in Insurance Industry, and at least 5 years in the same role.
• Fluent in English and Arabic language