Airport Service Manager - PZU

• Monitor and review all day -to -day operational issues at the station, including check -in, safety and security, disruption handling and service recovery in accordance with the laid down procedures;
  
• Manage, organize and coach the airport team
  
• Represent SalamAir in liaising with various authorities at the station level and manage the airport operation efficiently
  
• Issue an instructive plan to all handling agent staff and provide efficient passenger service; Conduct briefing and debriefing to the handling agent staff; Protect the Financial Interest of the company
  
• Coordinate with the ground operation and flight operation during the disruption handling
  
• Maintain constant liaison with the ground operation in the event of technical delay, obtain briefed details and implement the recovery plan given
  
• Ensure the current edition /revision of manuals is readily available to all relevant offices and staff personnel
  
• Ensure adequate internal and external resources are available and correctly trained, deployed and presented
  
• Ensure all advisories or circulars received from ground operations are transmitted to all relevant personnel
  
• Ensure all incidents/accidents are reported to the SalamAir HQ using the approved format or through the system, and assist SalamAir HQ for further investigation
  
• Recommend possible development of Service Level Agreements to support renegotiation of existing Agreements
  
• Ensure daily flight handling reports, disruption reports and other reports are sent to the SalamAir HQ without delay
  
• Liaise with local authorities and internal departments and initiate actions as and when required
  
• To ensure the company uniform and grooming standards are being adhered to at all times
  
• Continuously promote the image of the company
  
• Implement, monitor/review contracted suppliers against established SLAs and KPIs and ensure compliance with all regulatory requirements, company policies and procedures at allocated outstation
  
• Promote awareness and compliance of service providers with the regulations of the authority in the country of operation
  
• Oversee the baggage irregularities
  
• Ensure adherence to policies and procedures laid down in the ground operation manual
  
• Identifying and reporting all occurrences, hazards, operational irregularities, unsafe conditions or practices in a timely manner and be familiar with the company SMS policy and control all ground handling costs to ensure SalamAir operations are managed in the most cost -efficient way. Also, ensure station bills are validated and approved as per the signed SGHA / SLA.
  
• Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in the current version of AOSP Chapter 3.4 and 14.13.
  
• Any other duties that may be assigned by the line manager.
  

Requirements

Requirements:

• Bachelor’s degree in aviation management, Business Administration, or a related field.
  
• Minimum of 10 years of experience in airport operations or aviation management, preferably in a leadership role.
  
• Strong knowledge of International Immigration, VISA, federal aviation regulations and safety standards.
  
• Familiarity with airport management systems and software applications.
  
• Excellent written and verbal communication skills.
  
• Good command on MS. Office ie Word, excel, PowerPoint etc.
  
• Ability to work flexible hours, including nights, weekends, and holidays.
  
• Knowledge of emergency response procedures and crisis management protocols.
  
• Strong leadership and management abilities with the ability to effectively coordinate and motivate a diverse team.
  
• Excellent communication and interpersonal skills to collaborate with stakeholders, resolve conflicts, and build positive relationships.
  
• In -depth knowledge of aviation regulations, safety protocols, and security procedures