Delivery Manager

Our client is seeking a Deliver Manager to join their team. The Delivery Manager is a senior role which reports directly to the CGM and is responsible for ensuring effective delivery of solutions and projects to the company's customers. He will manage a team of projects managers and technical delivery engineers.

Key Responsibilities:

The Delivery Manager is providing Post-Sales/Operational governance of the end-to-end services and business solutions delivered to customers. The candidate will be responsible for the overall post-sales and project delivery of the infrastructure solutions division and software division including the following tasks: but is not limited to:

• Manage and oversee the delivery of all contracted projects to the company.
• Requires the ability to provide accurate forecasting on invoicing of projects and secure sign-off.
• Accelerate project delivery timelines by optimizing utilization and proper allocation of resources.
• Manage day-to-day business operation for the delivery team.
• Develop and maintain resources, skills requirements needs and career development plans for technical delivery team.
• Manage projects cycle
• Maintain delivery dashboards, performance metrics, and reporting to internal and client stakeholders.
• Ensure quality delivery of project and works towards maximizing customer satisfaction
• Ensure that the company tools, information systems and processes are utilized correctly, and relevant information is provided
• Manage and optimize cost of delivery.

Qualifications:

• Bachelors degree in computer engineering / computer science, MBA (optional/added advantage)
• 7+ years of experience in a similar capacity
• Minimum of 10+ years experience in a similar operations role.
• Experience in roles associated with IT System Integrators or organizations delivering services and products are an advantage.
• Proven records of delivering big-projects