People & Culture Operations Manager

Company : Green Umbrella Recruitment

Job Type : Full Time

Muscat, Oman

Job Description - People & Culture Operations Manager

The People & Culture Operations Manager
ensures the effective delivery of all HR operational functions, including
employee services, HR administration, payroll coordination, onboarding,
offboarding, HRIS management, and compliance. The role supports the People
& Culture Director and ensures efficient, accurate, and timely HR service
delivery across the organization while maintaining proper documentation,
process integrity, and governance.

Main Tasks -

Oversee daily HR operations
including employee records, contracts, documentation, and HR service requests.
Manage HRIS systems, employee data
accuracy, and reporting.
Ensure compliance with labor law, HR
policies, and internal governance procedures.
Supervise payroll inputs, attendance
systems, and monthly payroll coordination with Finance.
Oversee onboarding and offboarding processes
ensuring smooth employee lifecycle management.
Manage employee benefits
administration, leave management, and HR services.
Implement HR operational procedures
and continuously improve service delivery processes.
Support employee relations inquiries
and coordinate solutions with HR Business Partners.
Develop and maintain HR dashboards,
employee service metrics, and SLA tracking.
Coordinate audits, compliance
reviews, and HR policy implementation.
Support training logistics, employee
communication, and internal HR announcements.
Lead and coach the HR operations team
to ensure quality, accuracy, and timely execution.
Ensure confidentiality, data
privacy, and secure handling of employee information.

Requirements

Experience

7 -10 of HR experience with at least 3 years in HR
operations or HR services leadership roles.
Experience with HR process automation and HRIS
management preferred

Education -

Bachlelor's Degree in Human Resource, Business Administration or related fields
Professional HR Certification (CIPD, SHRM) is an added advantage.

Qualification -

Strong knowledge of HR operations, payroll
administration, employee services, HR compliance, and HRIS systems.
Excellent organizational, coordination, and
analytical skills.
Strong communication and people management
capabilities.
Detail -oriented with the ability to improve
processes and ensure operational excellence.
Experience managing HR service delivery
teams.
Ability to work under pressure and manage
multiple priorities.
Must be Oman Resident

Email address

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