Experience/Skills -

• 3 -year Diploma / Graduate in Hotel
  Management, Facility Management, or Business Administration is a must. 8 years
  of experience in soft services or hospitality operations within OMAN FM,
  residential, commercial, or healthcare sectors.
  
• BICSc Certification (British Institute
  of Cleaning Science) is mandatory.             
  
• Train
  the Trainer (TTT) Certification is preferred
  
• Familiarity with soft service KPls,
  service audits, and vendor performance management. title in subject line)
  
• Awareness of ISO 14001, ISO 41001, and
  customer service quality standards is desirable.
  
• OMAN , Gulf Light Vehicle Driving
  License is mandatory.         
  
• Strong leadership and staff
  development skills, including hands -on training delivery.
  
• Experience with cleaning schedules,
  equipment handling, pest control, and security coordination.
  
• Communication skills in English (Oral
  and Written); other languages are an advantage.
  
• Proficient in preparing SOPs, cleaning
  audits, incident reports, and CAFM -based service requests.
  
• Must support business development by:
  
• Conducting soft service assessments
  during site visits.
  
• Providing inputs for proposal
  documentation.
  
• Assisting with resource planning and
  cost estimation for new projects.