We are seeking dependable Customer Support Representatives fluent in both English and Mandarin to join our team on-site in Dagupan. You will be the first point of contact for our customers, helping them with their eWallet accounts through live chat, phone, and email.No background in finance is needed (but it is beneficial). We provide full, paid training. What matters most is that you communicate clearly, pay close attention to detail, and genuinely like helping people.About the CompanyYou will be supporting a FinTech company that helps e-commerce businesses and multinational companies manage their global payments and financial operations. Their platform serves clients in more than 60 countries, and the support team plays a key role in maintaining those relationships.What You Will Be DoingHandling inbound customer inquiries via live chat, phone, and emailHelping customers set up, access, and manage their eWallet accountsVerifying customer documents with accuracy and careCommunicating with customers in English or Mandarin, depending on their preferenceCompensation and ScheduleMonthly salary: PHP 50,000Working days: Saturday to WednesdayHours: 7:00 AM to 4:00 PM (Philippine Time) / 7:00 PM to 4:00 AM (EST)Location: On-site, Dagupan, PangasinanWhat You Can Look Forward ToA modern, professional workplace in DagupanPaid, individualized training before you start handling customersA supportive team and the tools you need to do your job wellHiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume and Prescreen Questionnaire ReviewOne-Way Video InterviewMandarin Voice RecordingFinal Interview
