Careers at Resolv Global

We are looking for a driven and experienced Team Leader to manage and support a team of customer service representatives in a fast-paced BPO environment. The Team Leader will be responsible for monitoring team performance, providing coaching and guidance, ensuring quality service, and helping the team meet client and company goals.ResponsibilitiesSupervise daily operations of the teamMonitor agent performance, attendance, and productivityConduct coaching sessions and performance feedbackEnsure excellent customer service and compliance with company policiesPrepare reports and track team KPIsAssist in resolving escalated customer concernsMotivate and develop team members to achieve targets

Working at Resolv Global