We are seeking customer-focused and professional Customer Service Representatives to join our growing support team in Dagupan.In this role, you will be the primary point of contact for customers, assisting with inquiries related to orders, appointments, account access, and general support needs. You will communicate with customers through phone, email, and chat while delivering exceptional service and ensuring every interaction is handled with accuracy and professionalism.This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and can thrive in a fast-paced customer service environment.Location: Dagupan, PangasinanCompensation: PHP 14,000 - PHP 17,000 per month (depending on experience)Key ResponsibilitiesProvide professional support through phone, email, and chat channelsAssist customers with order-related questions and concernsSupport customers with appointment scheduling and booking inquiriesHelp customers access and manage their accountsResolve customer issues efficiently and professionallyAccurately document customer interactions and resolutionsEscalate complex issues when necessaryMeet quality and productivity expectationsMaintain a positive and customer-focused approach in all interactionsScheduleOperating Hours:Monday to Friday: 9:00 AM - 9:00 PM ESTSaturday: 9:00 AM - 6:00 PM ESTSchedules will be assigned within operating hours and may include evenings and weekends based on business needs.TrainingPaid training providedTwo-week training programHiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our hiring process includes:Resume ReviewPrescreen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewOffer StagePlease note that only applicants who complete all required stages will be considered.Also note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.
