Associate, Project Management (PSUR)

About Clinchoice

ClinChoice is a partner to the largest pharmaceutical, medical device, and consumer care innovators in the world. Established in 1995, we provide expertise in clinical operations, biometrics, regulatory affairs, pharmacovigilance, medical affairs, and toxicology to help our partners advance healthcare by accelerating clinical trials with data-driven insights, delivering the best strategies for product registration, and enhancing patient safety through real-world and clinical analysis.

Our global delivery network has expanded to centers and satellite offices in the United States, Mexico, United Kingdom, Armenia, China, Japan, India, and the Philippines to help our customers maintain regulatory compliance locally and globally.

We have forged future-defining partnerships with industry bodies and technology companies to develop cutting-edge solutions that deliver our expertise with quality and precision.

Job Description

DUTIES & RESPONSIBILITIES

• Responsible to respond to inbound, outbound, email and chat inquiries from medical members and providers, on Eligibility and Medical benefits & health Claims Inquiry

• Provider Inquiry pre-authorization and/or other medical services by acting as a liaison in problem-solving, research and problem/dispute. Requirements:

• Ability to be organized and detail oriented with the capability to multi-task.

• Proficient computer and internet navigation skills

• Excellent communication Skills 

• Detail-oriented

• Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer

• Willing to work with different shifts including night, weekend schedules.

• Customer Centric Attitude