Content Moderation Email Support

• Respond to customer inquiries and support requests via email with clarity, empathy, and professionalism.
  


• Review and moderate user-generated content (e.g., text, images, videos) in line with company policies and community guidelines.
  


• Escalate complex or sensitive issues to senior moderation or legal teams, as necessary.
  


• Identify recurring issues and contribute to FAQs, internal documentation, and process improvements.
  


• Collaborate with operations and trust & safety teams to ensure a seamless user experience.
  


• Monitor platform behavior and flag potentially harmful or policy-violating content.
  


• Participate in regular policy calibration sessions and team alignment meetings.
  


• ​40 hours per week with rotating shifts, including weekends or holidays as needed.
  
  

Requirements

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• Proven experience in customer service, email support, or content moderation (1–2 years preferred).
  


• A strong command of the English language is a must.
  


• Ability to assess content quickly and make judgment calls based on set guidelines.
  


• Familiarity with content management systems (CMS), CRMs, and/or other moderation platforms.
  


• High attention to detail, critical thinking, and discretion when handling sensitive content.
  


• Comfortable working in a fast-paced, evolving environment.
  


• Bachelor's degree or equivalent work experience.
  


• Knowledge of data privacy and digital content regulations.
  


• Comfortable working ONSITE (Makati), preferably residing within Metro Manila.

Benefits