Dedicated - Community and Social Moderator

Role Details

Location: Metro Manila
Work Arrangement: Hybrid
Type of Support: Content creation, social media management, customer communication across different platforms
Contract Duration: Temporary for 6 months
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: May 21, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

At Crescendo, we’re redefining customer experience through a powerful blend of human expertise and AI-driven solutions 

As a Community and Social Moderator, you will act as the voice of the brand across all customer-facing platforms. You’ll be responsible for building, engaging, and supporting the brand’s online community while delivering empathetic, timely, and high-quality customer interactions.

This role sits at the intersection of Customer Experience, Operations, and Marketing, making it ideal for someone creative, proactive, and highly people-oriented

What You’ll Do:

• Respond to customer inquiries across social media platforms (Instagram, Facebook, TikTok, YouTube), community forums, chats, and email
• Deliver empathetic, accurate, and brand-aligned support with a focus on positive resolution
• Actively engage with customers, fans, and content creators to strengthen brand presence and community engagement
• Monitor conversations and identify trends, risks, and opportunities related to brand perception, product feedback, or customer experience
• Escalate critical issues such as product concerns, trends, or potential risks (e.g., product leaks or viral content)
• Collaborate closely with Customer Experience, Marketing, and Operations teams to ensure alignment and resolution
• Create and maintain response macros and ensure consistency in tone of voice across all platforms
• Gather and share customer insights, feedback, and recommendations with stakeholders
• Support onboarding/training initiatives if needed during high-volume periods

What We Expect From You:

• 2-3 years of experience in community management, social media, or customer support roles
• Strong English communication skills (written & verbal)
• Excellent empathy and people skills
• Creative mindset with the ability to engage and connect with online communities
• Fast typing and the ability to handle multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment
• Proactive and collaborative attitude

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.