HR Specialist - Mandarin Speaking

Position Summary:

We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.

Job Details:

• On-site (Eastwood Libis, QC)
• Monday to Friday | 9 AM to 6 PM
• *Holidays TBD

Key Responsibilities:

• Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.
• Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.
• HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.
• Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.
• Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.
• Technical Support: Assist employees with troubleshooting issues related to the HRIS system.
• Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.
• Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.
• Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.
• Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.

Qualifications:

• Education: Bachelor’s degree in business, Human Resources, or a related field.
• Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.
• Language Skills: Bilingual proficiency in English and Mandarin.
• HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.
• Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.
• Attention to Detail: High level of accuracy and commitment to confidentiality.
• Interpersonal Skills: Excellent people skills with a positive and supportive approach.
• Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively.
• Nice to Have:
  • Experience in a shared services environment.