ICT Specialist

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

ICT Specialist manages and organizes all ICT systems and services in the locations where he/she is posted.

S/he assists the ICT Coordinator and/or ICT Manager in designing and installing ICT infrastructure. S/he sets up and monitors small to medium computer and communication infrastructures with supervision from ICT Coordinator.

Accountabilities & functional responsibilities

• ICT Administration and Infrastructure Management: Ensure the effective implementation, maintenance, and security of ICT and telecom systems, infrastructure, and networks in compliance with global and local policies.


• Support the planning, execution, testing, and documentation of ICT projects, including hardware and software deployments, while providing end-user training.


• Ensure timely resolution of technical support requests while maintaining user satisfaction and service quality.


• Collaborate with team members, share knowledge, and seek guidance to enhance technical skills and improve service delivery.


• Maintain and manage ICT equipment inventory, ensure proper handling and maintenance, and report issues or resource needs to the ICT Manager and/or ICT Coordinator.


• Provide regular updates to ICT Manager and/or ICT Coordinator on ICT activities, technical issues, and maintain accurate and up-to-date technical documentation.


• Enforce cybersecurity policies, conduct security assessments, mitigate risks, and safeguard sensitive data and systems.


• Support the implementation of disaster recovery plans, ensuring data backups and ICT functionality during emergencies.


• Collaborate with other departments to align ICT systems with operational needs and contribute ICT expertise to cross-departmental projects.


• Update ICT documentation, user guides, and knowledge bases to ensure accessibility and support for end-users.


• Promote energy-efficient ICT practices, manage e-waste responsibly, and support environmentally friendly initiatives in line with ICRC policies.


• Monitor ICT system performance, report on KPIs and SLAs, and provide actionable insights for continuous improvement.


• Provide technical support for events and meetings, including setup and troubleshooting of audio-visual and video conferencing systems to ensure seamless operations.


• Follows up on all work-related messages and correspondence with the relevant contacts and departments.


• Keeps track of equipment allocation, dispatches equipment, and follows up on shipments to and from other ICRC PH sites.


• Places orders for parts, equipment and tools, locally or in LOG HQ, according to standing procedures and in collaboration with the administration and logistics.


• Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.


• Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant ICT.


• Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.


• Takes responsibility for their own professional learning and development.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Head of Delegation, ICT Manager, ICT Coordinator

People management responsibilities

No

Scope & impact

• Workplace services and second-level user support


• Geographical remit: local or country level

Relationships

• Internally, interacts with ICRC employees.


• Externally, interacts with local suppliers.

Certifications / Education required

• Bachelors degree or equivalent in IT, electronics, computer science or similar field.


• Good command (spoken and written) of English and/or French.


• Very good ICT knowledge.

Professional experience required

• 3-4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).


• 1 year of people-management experience a strong asset.


• Knowledge about the financial, supply chain process and other usual ICT processes are a plus.


• Understanding specific thematic (cybersecurity, transformative initiatives, information management, data analytics, business intelligence tools) are a plus.