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At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Goals of the position:
Sales after Support - contributes to defining, designing, assessing, monitoring, and improving performance on Sales related activities. These can be performed as part of the training/evaluation/accreditation of the 1st level Sales agents in converting sales opportunities into profits.
Key Responsibilities:
Document and validate sales processes and transactions for accuracy and commission basis.
Monitor sales performance of agents and teams, identifying trends, errors, and compliance issues.
Conduct regular evaluations on sales strategies, tools usage, customer service standards, and ethics.
Develop, update, and deliver training programs for new and existing sales agents (classroom, simulations, coaching, and assessments).
Audit sales results and provide feedback, recommendations, and retraining plans.
Supervise sales trainees during training, including live-call monitoring, coaching, scheduling, and daily guidance.
Support sales management initiatives and perform other duties as assigned while upholding company ethics and standards.
Qualifications & Experience:
Background in Computer Science, IT, or equivalent experience.
Excellent written and verbal English communication skills.
At least 8 months of experience in sales or sales support, preferably in web hosting or related industries.
Strong knowledge of sales tools, systems, workflows, and product matrices.
Experience as a Sales Agent or Sales After Support role is required.
Skills & Competencies:
Strong analytical, organizational, and problem-solving skills.
Proven ability to coach, mentor, and motivate sales teams.
High integrity, professionalism, and respect for confidentiality.
Effective teamwork, communication, and conflict-resolution skills.
Ability to work under pressure, adapt to change, and manage multiple priorities.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
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