Project Based Customer Support Specialist II - Metro Manila

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Step into a role built for the future of customer experience through our AI-Enhanced CX track. As a Customer Support Specialist II, you’ll support customers across multiple channels—turning every interaction into a chance to build confidence, sharpen your judgment, and grow into a professional who thrives in an AI-first world.

Your journey begins with Crescendo Academy, where you’ll learn to work alongside intelligent tools and develop next-gen skills that set your career apart: AI fluency, data awareness, faster decision-making, and elevated communication.

After completing your Crescendo Academy training, you’ll be deployed to internal clients or partner accounts with active openings. Final placement will be determined by business needs, role alignment, and your performance during the program.

Build a career path that keeps you ahead of the curve with Crescendo.
 

What You’ll Do:

• Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
• Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
• Deliver personable, positive customer support across chat, email, and phone
• Troubleshoot customer issues with clarity, care, and sound judgment
• Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
• Identify recurring issues and provide insights for process & automation improvements
• Apply critical thinking to support both customers and AI-driven systems
• Build trust and meaningful connections with every customer interaction
   

What We Expect From You:

• Excellent English communication skills (C1 to C2 Level on the CEFR scale)
• At least 1 year experience in a BPO, CX, or customer service role
• Strong analytical thinking and problem-solving abilities
• Confidence in navigating new tools, tech, and evolving processes
• Eagerness to learn how AI enhances customer operations
• Thrives in a dynamic, fast-paced environment
   

What You’ll Get In Return:

• Hands-on experience with next-generation AI and CX tools
• A fast track into Crescendo partner teams supporting global brands
• Mentorship and feedback from expert facilitators
• Access to continuous growth opportunities after placement
• Hybrid working arrangements
• Competitive base salary

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.