Project Manager / Account Manager Client Delivery

The Opportunity

At Groworx, we believe that global mobility changes lives. Every nurse, care worker, and healthcare professional we recruit, train, and deploy represents a family transformed, a career elevated, and a community strengthened. As we scale to serve some of the world’s leading healthcare providers and aged care organisations, we need a 

Project Manager / Account Manager who will be the heartbeat of our delivery engine – the person who ensures that every program runs with precision, every client is delighted, and every deployed worker feels safe, supported, and set up for success.

This is not a back-office role. This is a pivotal position at the intersection of people, compliance, and operational excellence. You will directly shape the experience of hundreds of internationally deployed healthcare workers while building trusted partnerships with major corporate clients across Australia, Singapore, and beyond.

Why This Role Matters

Behind every successful international deployment is a complex web of compliance requirements, visa timelines, training milestones, client expectations, and most importantly – a real person navigating one of the biggest transitions of their life. You will be the person who orchestrates all of it. When you get it right, workers arrive prepared and confident, clients receive exceptional talent, and regulatory obligations are met without compromise. You are the bridge between aspiration and reality.

Key Responsibilities

Client Delivery & Account Management

• Own end-to-end delivery of client programs – from onboarding new corporate accounts through to ongoing workforce deployment and performance reporting


• Serve as the primary point of contact for large B2B clients, building deep trust and proactively identifying opportunities to exceed expectations


• Develop and maintain program delivery plans, timelines, and milestones for each client engagement


• Conduct regular client reviews, presenting data-driven insights on program health, worker performance, and pipeline status

Program & Project Management

• Manage multiple concurrent deployment programs across different clients, countries, and regulatory environments


• Build and continuously improve operational workflows, SOPs, and delivery frameworks that scale as the company grows


• Track and report on KPIs including deployment timelines, compliance milestones, worker satisfaction, and client NPS


• Identify risks and bottlenecks early, escalating and resolving issues before they impact delivery or worker welfare

Compliance, Safety & Worker Welfare

• Ensure all deployments meet international immigration, labour, and safety compliance requirements across multiple jurisdictions (Australia, Singapore, and others)


• Coordinate with internal and external compliance teams to maintain accurate records, documentation, and audit trails


• Champion the welfare and safety of deployed workers, ensuring they have the support, information, and resources they need throughout their mobility journey


• Stay current on evolving regulatory requirements and proactively adapt processes to maintain compliance

Process Innovation & Technology

• Leverage modern project management tools (e.g., Asana, Monday.com, Notion) and CRM platforms to drive efficiency and visibility


• Embrace and champion AI tools to automate repetitive tasks, improve reporting accuracy, and enhance decision-making


• Continuously evaluate and implement best-practice approaches to delivery management, drawing from BPO, shared services, or consulting methodologies


• Create dashboards and reporting mechanisms that provide real-time visibility to leadership and clients

Who You Are

Experience & Background

• 5+ years in project management, operations management, or account management – ideally in a BPO, shared services, staffing, or professional services environment


• Proven track record managing complex, multi-stakeholder programs for global B2B clients


• Experience operating in a fast-paced, high-growth environment where you built processes from the ground up (not just inherited them)


• Background in industries involving compliance, workforce deployment, immigration, or healthcare is a strong advantage

Skills & Competencies

• Exceptional communication skills – you can present confidently to C-suite clients and write crisp, professional reports


• Strong analytical and problem-solving abilities with a bias toward data-driven decision making


• Highly organised with the ability to manage multiple priorities without dropping balls


• Comfortable with ambiguity – you thrive when the playbook hasn’t been written yet and you’re the one writing it


• Proficient with modern productivity and project management software; genuinely enthusiastic about using AI to work smarter


• Deep sense of empathy and service orientation – you care about the workers whose lives depend on your operational excellence

Mindset

• You are not looking for a role where everything is already figured out. You want to shape, build, and lead.


• You take ownership. If something falls through the cracks, you don’t point fingers – you fix it and build a system so it doesn’t happen again.


• You are resilient to feedback and see it as fuel for growth, not criticism.


• You are a self-starter who learns independently and doesn’t wait to be told what to do.

What We Offer

• A pivotal role in a company that is genuinely changing lives through international healthcare mobility


• Direct exposure to senior leadership and global clients – your work will be visible and valued


• The opportunity to build best-in-class delivery processes from scratch in a high-growth company


• A culture that values initiative, rewards ownership, and invests in your professional development


• Competitive compensation with room to grow as the company scales


• A modern, AI-forward workplace where innovation is encouraged and tools are provided to help you do your best work

About Groworx

Groworx is a global recruitment, training, and mobility company focused on the healthcare sector. We connect skilled healthcare professionals with leading providers across Australia, Singapore, and beyond – managing the full journey from recruitment and training through to international deployment, compliance, and ongoing support. Our mission is to create exceptional outcomes for workers, clients, and communities through world-class delivery and a deep commitment to the people at the centre of everything we do.