Customer Success Specialist

About the role

We are looking for a Customer Success Specialist who will play a key part in enhancing customer satisfaction and driving business growth. This person will serve as front-line support to our customers, guiding customers through their journey with a product or service, helping make our process run productively and ensuring a seamless online shopping experience. The goal will be to help customers derive maximum value from our products, while implementing strategies that support business growth and continuous improvement. If you are passionate about customer success, thrive in a fast-paced environment, and are eager to make a real impact, we would love to have you on board.

What you'll do

• Feels comfortable answering and providing Customer Support for calls, emails, texts and chats.
• Knows what resources are available for all inquiries including the Customer Success policies and procedures, Teams Drive, Team Chats, Products, Team Members and Manager.
• Beginner in lighting terminology and Sunco products.
• Fully memorized the Amazon Core 13 policies.
• Asks questions when needed.
• Open to constructive feedback and shows a strong willingness to learn.
• Able to complete all tasks and/or projects assigned by leadership.

Qualifications

• Reliable internet access.
• Private remote workstation with headset and computer.
• Available to work weekends (Pacific Time) with two scheduled weekdays off.
• Proficiency in English.
• Previous experience working in a call center or customer support role.
• College degree preferred.
• Strong active listening and verbal communication skills, with the ability to build relationships and manage customer expectations.
• Proficiency in problem-solving.
• Ability to manage time effectively.
• Detail-oriented with excellent organizational and multitasking skills.
• Ability to collaborate effectively with cross-functional teams, including sales, products, shipping and support
• Proficient in CRM tools and customer support platforms (e.g., HubSpot, Shopify, Amazon Seller Central).
• Bi-lingual preferred, but not mandatory.

Additional Requirements

• Training Work Schedule: Monday - Friday (8 am - 5 pm PST)
• Shift time will adjust upon training completion. Work Schedule After Training:
• • Saturday – Wednesday = 1x opener / 1x closer
  • • 5:00 am - 1:45 pm PST
    • 8:15 am - 5:00 pm PS
• Fluent in English
• Reliable internet access and a private remote workstation.

How to Apply

• Please send or attach your resume to the application 
• • Kindly ensure that your resume is submitted in English, as applications with resumes in other languages will not be considered.
• Should you pass the initial resume screening, we will be sending an email for you to submit a video introduction answering a few pre-screening questions

Job Type: Independent Contractor, Remote

Compensation: $5 to $6 per hour (To be discussed, based on experience)

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Sunco values privacy as a top priority. To understand more about the data we collect and process as part of our application, please view our Sunco Privacy Notice