Technical Support Specialist

About MyStudio

MyStudio is a fast-growing SaaS platform that helps fitness, martial arts, and membership-based businesses automate how their customers buy—so they can make more money, save time, and focus on what truly matters.

We proudly partner with 2,000+ studios worldwide, supporting fitness and children’s education businesses with powerful software and an incredible team behind it. From midnight sign-ups to seamless payments and events, we’re the behind-the-scenes magic helping our customers succeed 24/7.

Learn more at: www.mystudio.io

About the Role

Are you passionate about helping customers and solving technical challenges? Do you enjoy turning problems into positive experiences?

We’re looking for a Technical Customer Support Specialist to join our growing remote team in the Philippines. In this role, you’ll be the friendly, knowledgeable voice our customers rely on— providing timely support, troubleshooting issues, and helping studios thrive using our software.

If you love teamwork, growth, and making a real impact, we’d love to meet you.

What You’ll Do

• Respond to customer inquiries via chat, phone, and email
• Troubleshoot software-related issues and collaborate with technical teams
• Document interactions accurately and maintain detailed records
• Escalate complex cases and ensure timely follow-up
• Keep customers informed with clear, professional communication
• Help improve our support systems and processes
• Contribute to and enhance our knowledge base
• Gather customer feedback and collaborate cross-functionally to improve our product

Success in this role is measured by:

• Customer satisfaction (CSAT & NPS)
• Resolution time
• Number of issues resolved

What We’re Looking For

• 3+ years of experience in technical support or a similar role
• High school diploma required; bachelor’s degree preferred
• Excellent English communication skills (written and verbal)
• Strong problem-solving and conflict-resolution skills
• Experience using customer service software and databases
• Data-driven mindset with strong organizational skills
• A proactive, empathetic, customer-first attitude
• Comfortable working in a fast-paced, scaling environment
• Positive, team-oriented mindset (we work hard and have fun!)
• Stable high-speed internet with reliable backup
• Availability to work US Eastern Time hours

Schedule & Compensation

Compensation: $500–$600 per month

Hours:

• 40 working hours per week
• 8-hour shifts between 8:00 AM – 8:00 PM EST (rotating schedule)
• Occasional rotating Saturdays: 9:00 AM – 5:00 PM EST
• Total of 45 hours per week (includes 5 unpaid lunch hours)
• Time will be tracked via Hubstaff

Why Join MyStudio?

• Be part of a growing tech company with startup energy
• Make an impact from day one
• Help businesses in fitness and children’s education create lasting community impact
• Competitive salary and long-term growth opportunity

If you’re ready to grow with a company that values service, teamwork, and continuous improvement, we’d love to hear from you. 🚀