Technical Support Specialist III (Drone Mapping)

Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid 
Type of Support: Omnichannel
Contract Duration: Seasonal (5 months)
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Technical Support Specialist III, you’ll become an expert in cutting-edge technology (drone flight and 3D data platform). Providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. You will collaborate with both your fellow teammates around the world and cross-functional teams to resolve customer issues and help improve our products! 

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data
• Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk
• Look for ways to improve processes and tools to help us scale our global support team
• Continue growing and refining our knowledge base by contributing to both internal and external documentation
• Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships
• Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements

What We Expect From You:

• Fluent in English, both written and spoken
• Bachelor’s degree or higher in either Geographic Information Systems (GIS), Geomatics, or related field
• Deep empathy and desire to help others, even those who are having a bad day Strong troubleshooting and logical thinking skills
• Excellent time management and prioritization skills
• The ability to recognize patterns that could indicate the presence of a deeper technical issue
• Excellent written and verbal communication skills, including the ability to explain complicated things simply
• Curiosity and a thirst for knowledge

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.