Account Coordinator - Start Now

We are hiring an ambitious Account Coordinator to join our high calibre team at CBRE Philippines in Makati.
Growing your career as a Full Time Account Coordinator is a terrific opportunity to develop excellent skills.
If you are strong in presentation, communication and have the right personality for the job, then apply for the position of Account Coordinator at CBRE Philippines today!

JOB SUMMARY: 

The Account Coordinator works with our customers, service providers, and employees to deliver some combination of FacilitySource’s services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality. Accountable for successfully managing the work order resolution process.

DUTIES AND RESPONSIBILITIES:

• Executes the operational processes for work order management and service partner follow up
• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, , problem resolution, including critical thinking and post-service activities.
• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed
• Clearly and effectively communicates verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports and internal and 3rd-party systems
• Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
• Works with client and service provider personnel to maintain and troubleshoot system access and usability
• Provides required reporting, data, and dispatch updates for assigned client(s)
• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing
• Manages client specific programs such as landlord, warranty, inactive locations, etc.
• Supports Digital & Technology development by providing user acceptance testing for system releases
• Monitors/updates system reconciliation reports
• Administers onsite “do not exceed” requests
• Assists with service provider invoice collection and auditing
• Performs other duties, activities, or projects as assigned
• May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies

Benefits of working as a Account Coordinator in Makati:

● Learning opportunities
● Advancement opportunities
● Advantageous package