Account Supervisor

Job Description

As an Account Supervisor in Consumer & Community Banking, you will be responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists.

Job Responsibilities:

• Conducts regularly staff meetings, individual coaching conversations and reviews;
• Emulates Customer Obsession principles in every decision-making
• Makes recommendations on hiring, corrective actions, salary action and promotions;
• Forecasts and manages team performance;
• Develops and implements strategies and tactics to achieve both short and long-term business objectives;
• Handles and/or resolves escalated issues from customers and/or bank officers while evaluating risks;
• Recommends system and/or process modifications for improvement;
• Monitors the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures; Coordination with management and other team leaders to resolve problems and work on special projects;
• Provides leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback

Required Qualifications, Skills and Capabilities

• At least 12 months of team handling experience, relief or apprentice is acceptable
• Must be willing to work in an environment that requires phone-based customer interaction
• Advanced proficiency with computer functions with Microsoft office suite strongly preferred
• Preferably a Bachelor's Degree holder

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

CORRECTIVE ACTION:

Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.