Client Account Executive, VSB

About the team

A Client Account Executive, VSB at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving YoY revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their account. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE, VSB will show the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE, VSB is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader. The CAE, VSB will be responsible for meeting/exceeding sales and revenue goals and objectives.

Responsibilities

• Manage the full sales cycle for a dedicated portfolio of SMB clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
• Partner with fellow SMB CAEs to identify leads for upsell/cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
• Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
• Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
• Proactively generate leads and nurture a robust sales pipeline.
• Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

• 1-3 years of sales experience in an ever-changing environment
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background
• Ability to communicate, present and influence key stakeholders and decision makers
• Experience providing timely and accurate forecasts to sales leadership
• Excellent time management and organizational skills with the ability to track numerous details
• SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
• Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
• Curiosity: Ability to get to know your customers’ business, internal teams and processes
• Closing mindset: Get ahead of closing deals by asking closing questions early and often
• Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
• High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
• Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
• Communication: Clear communication is critically important to this role. Our ideal candidate has exceptional verbal a

Dialpad Benefits and Perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.