Customer Service Representative

Our Customer Service Representatives will play a crucial role in supporting our sales team by providing administrative assistance, managing sales-related documentation, and ensuring smooth communication between various departments within the organization.

Responsibilities:

• Meet and exceed sales targets
• Successfully create business from new and existing clients
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers
• Do intensive follow up and enter orders
• Make outbound calls and call clients
• Calculate quotes, submit proposals and send contracts
• Manage, organize and answer emails on time
• Answer inbound calls, book more reservations and close deals
• Take care of your clients from reservation up to trip completion
• Request and reply to reviews
• Rename and organize files
• Reconfirm orders and get complete details for accuracy
• Farm out orders and get affiliate prices
• Do wake up calls and monitor drivers
• Monitor Vehicle Registrations, Insurance, Drivers Files, and organize office emails
• Filter and Follow Up with Driver Applicants
• Cross-check orders make sure everything is accurate, complete, and matched
• Send Driver and Booking Reminders
• Any other tasks as assigned

Qualifications:

• Must be willing to work on Night Shift
• Fluent in written and verbal English
• Bachelor’s Degree not required but must have at least 1 year of customer service experience in similar or related field
• Demonstrable track record of over-achieving quota
• Must be willing to work on site - Eastwood, Quezon City
• Fast-learner, coachable, proactive and able to multitask with zero to minimal errors
• Self-disciplined and detail oriented
• Diligent, passionate, honest and responsible
• Willing to be assigned at anytime and any day of the week (graveyard shift)
• Strong organizational, time management, problem solving and research skills
• Can work independently or in a team with little to no supervision

Job Type: Full-time

Salary: Php30,000.00 - Php35,000.00 per month

Benefits:

• Paid training

Schedule:

• 8 hour shift
• Night shift

Supplemental pay types:

• 13th month salary

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)