Customer Service Representative

• At least 1 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required skill(s): Customer service oriented.
• Required language(s): English.

Responsibilities

Bringing smiles is what we do at TTEC… for you and the customer.As a site-based Customer Service Representative in Cebu, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.  

What You’ll be Doing  
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. 

During a Typical Day, You’ll  

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role  

1 year customer service experience if you’ve completed Senior High School or 2 years in college 

2 years customer service experience if you’ve completed High School 

Recognize, apply and explain your product or service knowledge

What You Can Expect  

Get Php 20,000* Retention Bonus (*terms & conditions apply)  

Supportive of your career and professional development 

An inclusive culture and community minded organization where giving back is encouraged 

A global team of curious lifelong learners guided by our company values 

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives