FinOps Specialist - Accounts Receivable - Hiring Urgently

We are looking for an energetic FinOps Specialist - Accounts Receivable to join our productive team at Amazon in Manila.
Growing your career as a Full Time FinOps Specialist - Accounts Receivable is a terrific opportunity to develop excellent skills.
If you are strong in decision-making, problem-solving and have the right personality for the job, then apply for the position of FinOps Specialist - Accounts Receivable at Amazon today!

Amazon Operation Services Philippines, Inc.

Amazon Operation Services Philippines, Inc.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

Basic Qualifications

• Graduate of a Bachelor's Degree.
• Prior experience of at least 3 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
• Knowledge on Outlook, Word and Excel or similar desktop applications.
• Impeccable communications skills – Written & Verbal
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on an global team.

For interested candidates, please send your application via JobStreet and Amazon Careers portal:

Additional Information

Supervisor/5 Years & Up Experienced Employee

About Amazon.com “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

 
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. 

 
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs. 

 
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.  About the Customer Service Team Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.

 
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.

Additional Company Information

Company Size

More than 5000 Employees

Average Processing Time

23 days

Call Center/IT-Enabled Services/BPO

Benefits & Others

Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Vision, Casual (e.g. T-shirts)

Benefits of working as a FinOps Specialist - Accounts Receivable in Manila:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package