Payments - EMEA Client Service Account Manager - CB Manila

As a Client Service Account Manager within CIB, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:

· Represent Commercial Banking-Manila with onshore stakeholders

· Coordinate and handle escalations coming from the clients with internal organizations

· Work with internal groups and segments to ensure compliance in the agreed Key Performance Indicators

· Manage clients’ and stakeholders’ expectations to ensure full delivery of services

Job responsibilities:

• Develop, maintain, and broaden partnerships with internal and external Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions to become a trusted adviser
• Promote use of self-service tools to reduce number of Client enquiries
• Analyze payment and associated activities in order to identify efficiencies
• Identify opportunities for product development and enhancement, and escalate potential risk associated with Client activities
• Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
• Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients

Required qualifications, capabilities and skills:

• Minimum of 3 years of experience in Client Service or Relationship Management
• Excellent verbal and written communication skills
• Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
• Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
• Act with a high sense of urgency and integrity
• Work effectively with a team and self sufficient
• Ability to develop and mobilize internal networks and resources

Preferred qualifications, capabilities and skills:

• A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
• An understanding of Treasury Services products, processes and risk policies would be advantageous