Paypal Subject Matter Expert

Ortigas, Pasig City

Permanent

About the role: 

• Provide a strategic PayPal cases support;
• Serve as the primary point of contact for PayPal dispute, claims and issue resolution. Therefore, the PayPal Specialist has the ability to identify potential customer dissatisfaction, coordinating with other internal support functions to improve the customer experience.
• Dealing with dispute and claims, responding to cases and building client relationship and provide customer service resolution, increase account retention, profitability and revenue;
• Manage escalations on behalf of the merchant to mitigate and resolve dispute and claims, while maintaining effective communication & working relationships;

Position requirements: 

• Real time check of CC/BS.
• Monitoring and answering customer charge back payments.
• Monitor daily incoming PayPal cases and analyze the reason of disputes.
• Answering Skype requests such as team queries, customer follow-ups, real-time approvals. Provides support regarding PayPal payments.
• Identify fraudulent transactions and suspicious accounts.
• Serves as accounting department assistants for refund follow ups payments.
• Sending email to bijeesh & Requests to Block Zip codes WP RFI Fraud Charge backs.
• Monitoring pending orders paid via store credits.
• Updating and sending details for the archived payment transactions.
• Reviews/processes all money refund request across all payment gateway and store credits compensation.
• Manage GDPR Requests.
• Answering and monitoring new tickets/email via Zendesk.
• Monitoring customers auto canceled orders with no reflected compensation.
• Updating Battery claim tracker.
• Creating replacement orders and compensating customer RMA warranty claims.
• Prepare monthly store credits compensation reports.