Securities Operations Representative for Account Opening and Maintenance

About this role:

Wells Fargo is seeking a... In this role, you will:

1. Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
2. Support securities operations
3. Identify ways to improve the overall process
4. Perform moderately complex duties such as processing, researching inquiries, and reconciling transactions
5. Review time-sensitive documents
6. Receive direction from supervisor and coordinate situations involving other departments
7. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
8. Interact with internal customers
9. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

At least 3 years of strong customer service experience in BPO or Global Financial industry and minimum of 1 year experience in financial campaign

Experience in securities or brokerage services is preferred

Experience in service desk or servicing internal customers is preferred

Excellent problem-solving, analytical, and technical skills with the ability to apply critical judgment and come up with effective decisions

Strong verbal and written communication skills and proficiency for detailed documentation with the ability to validate work

Amenable to onsite reporting and permanent night shift schedule

Job Expectations:

100% inbound calls support

Client and account verification

Walkthrough the Financial Advisors and Client Associates to complete the validation and policy education

Communicate with the branch offices and operations to resolve, update, and complete necessary information missing on the account of the customer

Posting End Date:

30 Apr 2024 *Job posting may come down early due to the volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for the execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is an emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in the US:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities:

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy:

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.