Technical Support Associate

Technical Support Associate | Taguig Telco Account

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Technical Support Representative , you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

KEY RESPONSIBILITIES

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult customers personally
• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent is required
• With Technical Support background
• Strong written and verbal communication skills
• Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
• Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material

WHAT WE OFFER:

• Competitive compensation package
• Paid training
• Life insurance
• Paid time-off
• Sick leave conversion
• Enrich program (Educational support for employees)
• Annual performance-based merit increase
• Employee recognition
• Employee Referral Program
• All mandatory statutory benefits
• Equal employment opportunity

How many years' experience do you have as a Technical Support Associate?

How many years' experience do you have in the BPO industry?

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