Account Associate (Finance)

Position Overview The core mission of the Account Associate – FaaS (Top Up Services) is to provide various support and services to T – Shop Merchants such as payment reconciliation, phone/email/chat support, report generation, payment initiation, credit checks and monitoring of incoming emails from client’s suppliers. WHAT WILL YOU DO? Client / Customer Engagement

• Communicate to client and/or to client’s customers via phone, email or chat.
• Provide back-office support to clients.
• E-mail support for T-Shop merchants- answering wallet account credit inquiries from T-Shop Merchants.
• Attend client meetings and trainings.

Data Processing

• T-Shop Merchants Payment Reconciliation- exporting payment transactions from the client’s multiple bank accounts and reconciling these payments against the T-Shop wallet transactions.
• Report Generation- generating reports such as T-Shop merchant invoices, Accounts Receivable aging reports and Daily Sales Outstanding reports.
• Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of Payreto and the assigned client(s).
• Payment initiation for selected T-Shop Merchants- Initiate payments on behalf of the T-Shop merchants via ACH (up to 15 merchants).
• Escalate cases to Team Lead or client when necessary.
• Specific ad hoc tasks such as conducting credit checks on T-shop merchants via insurance provider Euler Hermes.
• Monitors the incoming emails from the Client’s suppliers (thru email – ) and identifying the email
• confirmation from such suppliers acknowledging that the fund transfers from the Client has been received

Other Tasks

• Perform other official work as instructed by the immediate supervisor/manager.
• Extend work hours when needed.

WHAT SHOULD YOU HAVE?

• Bachelor’s degree in any field. Ideally in Business Administration, Finance or any equivalent degree.
• OR at least 2 years in college of any course OR must have graduated from a 2-year vocational course.
• At least one (1) year experience in back-office document processing operations related to applications for e-wallets, loans, or insurance.
• OR at least two (2) years’ BPO inbound voice/email/chat experience in handling international accounts in a customer service.
• Above average written and verbal communication skills.
• Must be adept in using online search engines to find relevant information.
• Must be process-oriented.
• Must be quality conscious.
• Must be highly analytical.
• Must be able to adhere to rules and policies.
• Must be personable, people-oriented, persuasive and self-confident.
• Must be a detail-oriented team player with a positive attitude.
• Must have the ability to work independently with minimal supervision.
• Must have the ability to work well under pressure with high degree of accuracy.