Administrative Assistant

This is a remote position.

Job Overview

As an Administrative Assistant specializing in referral processing, you will play a pivotal role in ensuring seamless coordination between healthcare providers, patients, and the clinics. Your primary responsibility will be to manage the referral process with efficiency and accuracy, ensuring timely access to our sleep services for those in need.

Job Description

• Process incoming referrals from healthcare providers promptly and accurately, adhering to clinic protocols and guidelines.
  
• Verify referral information and ensure completeness of required documentation prior to scheduling appointments.
  
• Liaise with referring physicians and healthcare facilities to obtain additional information or clarification when necessary.
  
• Maintain electronic and paper referral records with meticulous attention to detail, ensuring confidentiality and compliance with privacy regulations.
  
• Communicate effectively with patients to facilitate the scheduling of appointments and provide necessary instructions regarding pre-visit requirements.
  
• Collaborate with internal departments, including scheduling, clinical staff, and billing, to coordinate patient care seamlessly.
  
• Assist in maintaining referral databases and generating reports to track referral trends and outcomes.
  
• Provide administrative support to the clinical team as needed, including managing phone calls, responding to inquiries, and assisting with general office tasks.

Requirements

• Previous experience in healthcare administration or referral processing preferred.
• Familiarity with medical terminology and understanding of healthcare referral processes in Australia.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in computer applications, including electronic medical records (EMR) systems and Microsoft Office suite.
• Exceptional communication skills, both verbal and written, with the ability to interact professionally with healthcare professionals, patients, and colleagues.
• Commitment to maintaining patient confidentiality and compliance with privacy regulations.
• Positive attitude, team player mentality, and willingness to adapt to changing priorities.
• Demonstrated proficiency in using Cliniko (Health Practice Management Software).

Benefits

Join our team for an exhilarating adventure with these amazing perks:

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary WiFi Modem
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• Grab Voucher every month
• Birthday Gift
• Loyalty Gift
• Christmas Gift
• Work-Life Balance
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as townhall with prizes.