Benefits Systems Administrator ANC Verification Services

The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients
Administer ongoing benefit system activities.
Receive and process import data files containing indicative data, election data, dependent and beneficiary data
Generate payroll/vendor feeds, as well as ad-hoc management reports
Process and fulfill, confirmation statements and other benefit related materials
Assist with system testing Web, interfaces and system generated reports for new and ongoing systems
Utilizing case management tool as needed
Exercise discretion and independent judgment in responding to and resolving client issues
Develop and maintain system processing documentation and processing calendar
Provide back up for other team members as needed
Attend ongoing client status meeting as needed to establish client relationship
Attend internal project meetings to ensure project con tinuity into ongoing

Financial
Meet service level agreements across all clients
Meet billable hour goals as defined by your manager
Work within prescribed budget for each project
Identify potential out of scope work and new opportunities to client teams

People
Take initiative to proactively share knowledge and/or experience with team members
Develop strong partnerships with team members
Work collaboratively with other members of the team to meet internal and client objectives
Solicit feedback and development opportunities for career growth

Excellence
Assist project team with client assignments to deliver timely, within-budget and high quality work
100% compliance with SOC1 and Professional Excellence criteria
Help develop and maintain system processing documentation
Analyze process workflow and recommend improvements to increase efficiency and effectiveness
Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
Ability to complete Willis Towers Watson Benefits Systems Administrator training program
Strong analytical and problem solving skills
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and colleagues
Willing to work in a mid-shift schedule
Ability to manage time and work a flexible schedule
Ability to organize and prioritize with strong attention to details
Excellent oral and written communication skills
Ability to work independently and in a team environment with minimal supervision
Ability to complete multiple projects within established deadlines
Work experience with US and/or UK counterparts and projects preferred, but not required
College degree preferred